Terms and conditions

PAYMENT

  • To validate your inscription and to confirm your booking at “The Peak House”, the total amount or advanced payment of the required services must be paid.

  • You can find all the bank details in the confirmation letter, which you will receive from our Team – info@thepeaksurfhouse.com.

  • The booking will be considered as valid when you have sent the confirmation of your payment to our email contact info@thepeaksurfhouse.com.

 

CONDITIONS

  • The participants’ minimum age is 18 years old. (Except when accompanied by a family member).

  • The Peak House reserves the right to make modifications, but only if these modifications do not change the essential services or due to unexpected and uncontrollable situations.

  • Booking variations depend on availability and they may involve a surcharge depending on the price of the new dates/inclusions. You will receive a booking modification once the surcharge is paid. In case the weekly price increase or decrease, the difference must be paid respectively from one part or another.

  • Images of your stay at “The Peak House” are only used for publicity or promotional purposes as the website, flyers, brochures, etc.

  • Customers must be physically fit and capable to swim. The client confirms that from a medical point of view, there is nothing that prevents him/her from going surfing or bodyboarding.

  • We require that you communicate us any relevant medical aspects: allergies, disabilities, medical incapacities etc.

  • Each customer is responsible for the “The Peak House” equipment during its use and accepts the responsibility to replace it in case of loss or serious damage by inappropriate use of it.

  • The customer has to pay the lost or damaged equipment which automatically becomes the customer’s property.


CANCELLATIONS

  • The cancellation will be valid the day we receive it.

  • Until 30 days before your arrival you will get a full refund of your deposit.

  • Between 30 days and 10 days prior to arrival, we won´t refund any deposit. However we will issue a voucher with the deposit amount. The voucher has a duration of 1 year.

  • 10 days prior to arrival until the check-in day, we will charge the full deposit amount.

  • Upon arrival and during your stay we will not make any refund.

 

RESPONSABILITIES

  • “The Peak House” does not accept any responsibilities or any refunds in the following circumstances.

  • When the client is responsible for the incorrect delivery of the services.

  • When the defective services are due to third parties or they occur in an unpredictable manner.

  • When the services cannot be provided, due to conditions beyond the control of the company. These are unusual and unpredictable conditions which could result in unexpected consequences such as natural disasters or meteorological aspects etc.

  • When the incorrect delivery of the services is caused by happenings at “The Peak house”, even though all the diligences are taken, but they still could neither be predicted nor prevented.

  • When any happening could occur before and after the course hours.
  • Clients have to listen to the instructions of our staff and to follow “The Peak House” regulations. In case of not doing so and behaving irresponsible, the company will take the necessary measures, prior notification, such as the exclusion of the courses.

 

INSURANCE

For medical assistance during your stay at The Peak Surf House, each client ought to have:

  • Medical card and insurance (or)

  • Contract a travel insurance

 

COUNTRY OF JURISDICTION: PORTUGAL


By paying the services at the house you automatically accept the previous Terms and Conditions.


Irmãos Falcão Santos Matos, LDA
e-mail: info@thepeaksurfhouse.com

NIF 515921513 – Rua do Jordão 4,
2710-413 – Morelinho – Sintra, Portugal

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